Incidents reported on status page for Texthelp https://status.texthelp.com/ https://d1lppblt9t2x15.cloudfront.net/logos/c25e8498246a0bd4c91300c5c9027bd8.png https://status.texthelp.com/ en https://status.texthelp.com/ Mon, 23 Jun 2025 02:10:50 +0000 https://status.texthelp.com/#51a138d6168d5f497a4374225a450e9cbebbb4c0e7d05e471e972278db740ad7 Text to Speech recovered https://status.texthelp.com/ Mon, 23 Jun 2025 02:01:19 +0000 https://status.texthelp.com/#51a138d6168d5f497a4374225a450e9cbebbb4c0e7d05e471e972278db740ad7 Text to Speech went down https://status.texthelp.com/ Fri, 20 Jun 2025 02:07:14 +0000 https://status.texthelp.com/#27769aa4fc96a83f60514a27eba00fd4611759aacffa76cf8a614705dbbbf84b my.texthelp.com recovered https://status.texthelp.com/ Fri, 20 Jun 2025 01:57:14 +0000 https://status.texthelp.com/#27769aa4fc96a83f60514a27eba00fd4611759aacffa76cf8a614705dbbbf84b my.texthelp.com went down https://status.texthelp.com/incident/596981 Thu, 05 Jun 2025 13:31:00 -0000 https://status.texthelp.com/incident/596981#af899e78a5a45c94e0b33b24037a2b2f7a856bb6fe679a3c5d5ca844faac9670 The issue with Data Dashboard not showing usage analytics is now resolved. If you continue to see issues please log out and back in, clear your cache and reach out to support@texthelp.com if things continue. https://status.texthelp.com/incident/596981 Wed, 04 Jun 2025 14:39:00 -0000 https://status.texthelp.com/incident/596981#645d79f55884a27b2b725d4318a687a4d2202da1b6a79c05e4420ab6208ce903 We've identified an issue with Data Dashboard, which may display a *We are currently processing new data and will be back shortly.* message and not show usage analytics. The development team is actively working on a fix for this issue. We're expecting everything to be back to normal by tomorrow (6/5/2025) . Please go to status.texthelp.com and click "Get Updates" to be notified when this is resolved if you are experiencing this issue. https://status.texthelp.com/ Wed, 28 May 2025 10:37:15 +0000 https://status.texthelp.com/#143179d431e5ba477893a8cf1d5a356082137320f522d09aabee35680052d510 Text to Speech recovered https://status.texthelp.com/ Wed, 28 May 2025 10:27:15 +0000 https://status.texthelp.com/#143179d431e5ba477893a8cf1d5a356082137320f522d09aabee35680052d510 Text to Speech went down https://status.texthelp.com/ Sat, 10 May 2025 04:21:18 +0000 https://status.texthelp.com/#106d11330c811dabe1b161c0778fee25b8280bc047b4bf74ab31973b005c1696 my.texthelp.com recovered https://status.texthelp.com/ Sat, 10 May 2025 04:12:18 +0000 https://status.texthelp.com/#106d11330c811dabe1b161c0778fee25b8280bc047b4bf74ab31973b005c1696 my.texthelp.com went down https://status.texthelp.com/ Tue, 06 May 2025 11:54:38 +0000 https://status.texthelp.com/#51921668bd59c0cb080b13cd6c25042cc9d9e959e7bd5d64e50acd235e7e59ea my.texthelp.com recovered https://status.texthelp.com/ Tue, 06 May 2025 11:45:37 +0000 https://status.texthelp.com/#51921668bd59c0cb080b13cd6c25042cc9d9e959e7bd5d64e50acd235e7e59ea my.texthelp.com went down https://status.texthelp.com/ Sun, 04 May 2025 14:50:05 +0000 https://status.texthelp.com/#5d824a2986d6904da9deb917fe2a005df4e613857a1da43286765b01d80ceaa5 Global Tasks recovered https://status.texthelp.com/ Sun, 04 May 2025 14:40:25 +0000 https://status.texthelp.com/#5d824a2986d6904da9deb917fe2a005df4e613857a1da43286765b01d80ceaa5 Global Tasks went down https://status.texthelp.com/ Sun, 04 May 2025 13:50:05 +0000 https://status.texthelp.com/#99f0faf92ea05540c06d1a4b2c3911186e350a9afcd0a135426bf41f7292c07c Global Tasks recovered https://status.texthelp.com/ Sun, 04 May 2025 13:21:04 +0000 https://status.texthelp.com/#99f0faf92ea05540c06d1a4b2c3911186e350a9afcd0a135426bf41f7292c07c Global Tasks went down https://status.texthelp.com/ Tue, 29 Apr 2025 09:52:41 +0000 https://status.texthelp.com/#81959440046b994a279e2c05537efc517829db0dfe390d97f1fa1ed093398905 Core Services recovered https://status.texthelp.com/ Tue, 29 Apr 2025 09:52:41 +0000 https://status.texthelp.com/#81959440046b994a279e2c05537efc517829db0dfe390d97f1fa1ed093398905 Web Services US recovered https://status.texthelp.com/ Tue, 29 Apr 2025 09:42:40 +0000 https://status.texthelp.com/#81959440046b994a279e2c05537efc517829db0dfe390d97f1fa1ed093398905 Core Services went down https://status.texthelp.com/ Tue, 29 Apr 2025 09:42:40 +0000 https://status.texthelp.com/#81959440046b994a279e2c05537efc517829db0dfe390d97f1fa1ed093398905 Web Services US went down https://status.texthelp.com/ Sat, 19 Apr 2025 04:32:00 +0000 https://status.texthelp.com/#2c8123e0e754dbda6c35523a842a0768151037301e1fb08ac0e0dd6e3871996c my.texthelp.com recovered https://status.texthelp.com/ Sat, 19 Apr 2025 04:22:22 +0000 https://status.texthelp.com/#2c8123e0e754dbda6c35523a842a0768151037301e1fb08ac0e0dd6e3871996c my.texthelp.com went down https://status.texthelp.com/ Tue, 15 Apr 2025 15:48:21 +0000 https://status.texthelp.com/#64ee4df4ddba040d81d18c511a48e6e010e1d1dd5ed84f5372acf0658d31e6f6 Writing helper recovered https://status.texthelp.com/ Tue, 15 Apr 2025 15:38:50 +0000 https://status.texthelp.com/#64ee4df4ddba040d81d18c511a48e6e010e1d1dd5ed84f5372acf0658d31e6f6 Writing helper went down https://status.texthelp.com/ Thu, 10 Apr 2025 07:54:01 +0000 https://status.texthelp.com/#3bbf7e233c1b8957e567d2c2ca345b3b041e6edeefe0f49ca4177ce0e6c8d8d5 Text to Speech recovered https://status.texthelp.com/ Thu, 10 Apr 2025 07:34:01 +0000 https://status.texthelp.com/#3bbf7e233c1b8957e567d2c2ca345b3b041e6edeefe0f49ca4177ce0e6c8d8d5 Text to Speech went down https://status.texthelp.com/ Mon, 07 Apr 2025 07:42:04 +0000 https://status.texthelp.com/#40844708379d3f197e94bcefa8d88b60b7dd503d80bc2bc6f80ba36d01c8c5ec Text to Speech recovered https://status.texthelp.com/ Mon, 07 Apr 2025 07:02:04 +0000 https://status.texthelp.com/#40844708379d3f197e94bcefa8d88b60b7dd503d80bc2bc6f80ba36d01c8c5ec Text to Speech went down https://status.texthelp.com/ Sun, 06 Apr 2025 17:00:34 +0000 https://status.texthelp.com/#5bd75111eac46405d364d846a51db074dd138057ebdf181ea46e458fcbf2048c Writing helper recovered https://status.texthelp.com/ Sun, 06 Apr 2025 16:51:34 +0000 https://status.texthelp.com/#5bd75111eac46405d364d846a51db074dd138057ebdf181ea46e458fcbf2048c Writing helper went down https://status.texthelp.com/ Sun, 06 Apr 2025 16:42:10 +0000 https://status.texthelp.com/#7f0f3df51c1825ffcad27c9c06f711974dda996f46fb5406bdc757ec6f045d40 Text to Speech recovered https://status.texthelp.com/ Sun, 06 Apr 2025 08:12:06 +0000 https://status.texthelp.com/#7f0f3df51c1825ffcad27c9c06f711974dda996f46fb5406bdc757ec6f045d40 Text to Speech went down https://status.texthelp.com/ Fri, 04 Apr 2025 11:31:21 +0000 https://status.texthelp.com/#1ade137cda6296c7161cd9455d4af64bce7469d14f756f2938b4883e3805abd9 Text to Speech recovered https://status.texthelp.com/ Fri, 04 Apr 2025 11:01:21 +0000 https://status.texthelp.com/#1ade137cda6296c7161cd9455d4af64bce7469d14f756f2938b4883e3805abd9 Text to Speech went down https://status.texthelp.com/incident/503291 Tue, 28 Jan 2025 16:49:00 -0000 https://status.texthelp.com/incident/503291#92edf7f7f3a60dc3a9c4f3ffd6e3aa586264b8493a1880587785f24d80f174c8 We are aware of a licensing issue where some Read&Write users are no longer getting access to OrbitNote features. we are investigating the issue and hope to have it resolved soon. https://status.texthelp.com/incident/502624 Mon, 27 Jan 2025 16:19:00 -0000 https://status.texthelp.com/incident/502624#bf154c6935f1a1f8b1355e2a5f884bbbf216e494206d09f2b7a7e31c3b8a8cac Global Tasks is currently down for essential maintenance and updates. We are working to resolve the issue as quickly as possible and expect to have it back online shortly. We apologies for any inconvenience this may cause and appreciate your patience during this time. https://status.texthelp.com/incident/467445 Mon, 25 Nov 2024 14:52:00 -0000 https://status.texthelp.com/incident/467445#89e5f4a8e6e596794bfd4e5ac802d43305c5b50d44887e6c92da60cc43d39ba1 Data Dashboard is currently offline due to an internal systems outage. We are working on a fix now and hope to have it resolved soon. https://status.texthelp.com/incident/456298 Wed, 06 Nov 2024 09:32:00 -0000 https://status.texthelp.com/incident/456298#bbb9643006bb24d2974a9f76bbe230614e0a04b3f2473def086db7faf7a6b321 This issue has been resolved and a new extension published to the chrome store. The extension is currently in "pending Review" status and should be available soon. https://status.texthelp.com/incident/456298 Tue, 05 Nov 2024 09:18:00 -0000 https://status.texthelp.com/incident/456298#e1de63a5ad8e63f0df0ac699433d69a449ff02701c4bce3760b6a421068d7505 A recent update to Google Docs has affected the speech feature in Read And Write For Google. Text To Speech in Google docs may not work correctly. https://status.texthelp.com/incident/452704 Tue, 29 Oct 2024 18:05:00 -0000 https://status.texthelp.com/incident/452704#0ca9b717e04d543d5848ab72a3d32e0142f8fbb5d66dc83be6cdf32212f05e8f A deprecated JSON file format for limiting features via the Google Admin console for Read&Write for Google Chrome that was provided previously is currently causing issues with the Read&Write toolbar such as: Toolbar not opening, features not working when clicked Please update your JSON being pushed out if your users are experiencing these issues by following this updated guide in the meantime: https://texthelpsupport.knowledgeowl.com/help/feature-switching A hotfix resolving this incompatibility with the old JSON format is being pushed out as soon as possible. https://status.texthelp.com/incident/448863 Thu, 24 Oct 2024 07:24:00 -0000 https://status.texthelp.com/incident/448863#c5f65d35b1d4a91b5f0473ca45146ed071ea06886a62f5a576c82f137594980b We have created a workaround to address the issue and have submitted it to the edge store. The workaround is currently being reviewed by Microsoft and should be available soon. https://status.texthelp.com/incident/448863 Tue, 22 Oct 2024 17:36:00 -0000 https://status.texthelp.com/incident/448863#70b647114a577ab1823dc6f25ab9c2a4295ac417060b5febe33dfa53e5a7b640 The Microsoft Edge browser has updated causing an issue with the Read&Write for Microsoft Edge Add on being unable to open. Microsoft is investigating a fix to address this issue effecting many other extensions as well as Read&Write. Our development team is also working to restore functionality as soon as possible pending a fix. We will update you here once functionality is restored. https://status.texthelp.com/incident/434612 Wed, 25 Sep 2024 13:35:00 -0000 https://status.texthelp.com/incident/434612#01f9f1c8eae71bcbc61f76719f973f61f284dc5f893dc6fc1086c9dc96a5ab53 Users can uninstall and reinstall the Read&Write for Google Chrome extension, or if the extension is managed Admins should re-force install the Read&Write for Google Chrome extension to force the update to populate. The latest version number is v2.1.355 https://status.texthelp.com/incident/421711 Fri, 30 Aug 2024 09:23:00 -0000 https://status.texthelp.com/incident/421711#8b12effc76fb2ad1bdbc4dc7ad62879e33bcd494d7654241dfa03cef8607f989 A recent update to Google Docs has caused Google Docs to become slow or unresponsive when a Texthelp extension is enabled. Disabling the extension and refreshing the page will restore Google Docs to a working state. We have identified the issue and are working on a fix. https://status.texthelp.com/incident/421711 Fri, 30 Aug 2024 09:23:00 -0000 https://status.texthelp.com/incident/421711#8b12effc76fb2ad1bdbc4dc7ad62879e33bcd494d7654241dfa03cef8607f989 A recent update to Google Docs has caused Google Docs to become slow or unresponsive when a Texthelp extension is enabled. Disabling the extension and refreshing the page will restore Google Docs to a working state. We have identified the issue and are working on a fix. https://status.texthelp.com/incident/421711 Fri, 30 Aug 2024 09:23:00 -0000 https://status.texthelp.com/incident/421711#8b12effc76fb2ad1bdbc4dc7ad62879e33bcd494d7654241dfa03cef8607f989 A recent update to Google Docs has caused Google Docs to become slow or unresponsive when a Texthelp extension is enabled. Disabling the extension and refreshing the page will restore Google Docs to a working state. We have identified the issue and are working on a fix. https://status.texthelp.com/incident/421711 Fri, 30 Aug 2024 09:23:00 -0000 https://status.texthelp.com/incident/421711#8b12effc76fb2ad1bdbc4dc7ad62879e33bcd494d7654241dfa03cef8607f989 A recent update to Google Docs has caused Google Docs to become slow or unresponsive when a Texthelp extension is enabled. Disabling the extension and refreshing the page will restore Google Docs to a working state. We have identified the issue and are working on a fix. https://status.texthelp.com/incident/402270 Tue, 23 Jul 2024 08:18:00 -0000 https://status.texthelp.com/incident/402270#c446bd1a094ab5623774ac85c48b9e6e6d266eda158aec6fc424d530e1be35cd Our online site- my.texthelp.com and the Deployment Wizard are currently down. We are working on getting these working again as soon as we can. https://status.texthelp.com/incident/284866 Fri, 07 Jun 2024 08:50:00 -0000 https://status.texthelp.com/incident/284866#feb4f338ee3fae951cc51267b9aacd2de4d060f5fb74b091865c5a6cd749454e We are aware of an issue affecting some customers with Snap&Read and Co:Writer. Chrome is disabling some extensions. We are working on an update to this. In the meantime there is a workaround provided by Google to allow V2 extensions to load. Please visit our support article for instructions on how to do this: https://support.texthelp.com/help/orbitnote-extension-not-working-in-chrome-manifest-v3 https://status.texthelp.com/incident/284866 Fri, 07 Jun 2024 08:50:00 -0000 https://status.texthelp.com/incident/284866#feb4f338ee3fae951cc51267b9aacd2de4d060f5fb74b091865c5a6cd749454e We are aware of an issue affecting some customers with Snap&Read and Co:Writer. Chrome is disabling some extensions. We are working on an update to this. In the meantime there is a workaround provided by Google to allow V2 extensions to load. Please visit our support article for instructions on how to do this: https://support.texthelp.com/help/orbitnote-extension-not-working-in-chrome-manifest-v3 https://status.texthelp.com/incident/284866 Fri, 07 Jun 2024 08:50:00 -0000 https://status.texthelp.com/incident/284866#feb4f338ee3fae951cc51267b9aacd2de4d060f5fb74b091865c5a6cd749454e We are aware of an issue affecting some customers with Snap&Read and Co:Writer. Chrome is disabling some extensions. We are working on an update to this. In the meantime there is a workaround provided by Google to allow V2 extensions to load. Please visit our support article for instructions on how to do this: https://support.texthelp.com/help/orbitnote-extension-not-working-in-chrome-manifest-v3 https://status.texthelp.com/incident/378749 Mon, 03 Jun 2024 12:36:00 -0000 https://status.texthelp.com/incident/378749#26107d945b8e11b29c06442c5ac9c24ca4764cabe4d99612041e6d17802b3f6d Some users may be experiencing issues inside of Google Docs relating to the following features: - Text-to-Speech Highlighting - CheckIt We are working to address the problem and provide an update to support the latest version of Google Docs. https://status.texthelp.com/incident/359679 Tue, 23 Apr 2024 14:21:00 -0000 https://status.texthelp.com/incident/359679#737fe15aaaed5af90ff79991f5c649f7fb36415a1c72152009d04feb18b4e24b Resolved 3:00 24 April Some users may be experiencing issues inside of Google Docs relating to the following features: Text-to-Speech Highlighting CheckIt We are working to address the problem and provide an update to Read&Write for Google Chrome to the Chrome Web Store. https://status.texthelp.com/incident/339918 Tue, 12 Mar 2024 17:29:00 -0000 https://status.texthelp.com/incident/339918#9dd1b5890fd4ec2fdc00f63f01572391ea13995d05922d9bca72dc9fd7776131 The Texthelp Development team is working currently to return this capability. We've successfully restored data up until March 14. Our team is actively working on data from after this date. https://status.texthelp.com/incident/330005 Wed, 21 Feb 2024 13:40:00 -0000 https://status.texthelp.com/incident/330005#526121baf1614094d195790eb752018828f8e994bd8e24dba133cca19cce4a39 We are aware of an issue effecting our Admin Tool, specifically Managing groups. We are investigating the issue and hope to restore full service soon. https://status.texthelp.com/incident/324550 Wed, 14 Feb 2024 11:30:00 -0000 https://status.texthelp.com/incident/324550#bbbcd8d8bb77abf382f15e84e8b066c0626e287b6e0df508a2ada11013f8320a The problem has not been resolved. https://status.texthelp.com/incident/324550 Wed, 14 Feb 2024 11:30:00 -0000 https://status.texthelp.com/incident/324550#bbbcd8d8bb77abf382f15e84e8b066c0626e287b6e0df508a2ada11013f8320a The problem has not been resolved. https://status.texthelp.com/incident/324550 Wed, 14 Feb 2024 11:30:00 -0000 https://status.texthelp.com/incident/324550#bbbcd8d8bb77abf382f15e84e8b066c0626e287b6e0df508a2ada11013f8320a The problem has not been resolved. https://status.texthelp.com/incident/324550 Wed, 14 Feb 2024 11:30:00 -0000 https://status.texthelp.com/incident/324550#bbbcd8d8bb77abf382f15e84e8b066c0626e287b6e0df508a2ada11013f8320a The problem has not been resolved. https://status.texthelp.com/incident/316587 Mon, 29 Jan 2024 11:00:00 -0000 https://status.texthelp.com/incident/316587#533807eb928669f56a1b81c6e1ebb58a0f53ae13b980f7f2613034382e31c637 We have identified the root cause of the issue and an update has been released. https://status.texthelp.com/incident/316587 Mon, 29 Jan 2024 09:07:00 -0000 https://status.texthelp.com/incident/316587#06bf5e2515211fb723d608afead98a71bcbb397424f222edabe1a9cf85cc62e7 Developers are currently working on a fix and fix will be released today https://status.texthelp.com/incident/316587 Tue, 23 Jan 2024 09:54:00 -0000 https://status.texthelp.com/incident/316587#16f090a970fe69fb0cd662deced202d63ce4ba9f69ec19ab450e671ef1b74cb9 Some users may be experiencing issues inside of Orbit Note relating to the following features: Voice Notes We are working to address the problem and provide an update to Orbit Note. https://status.texthelp.com/incident/307627 Tue, 02 Jan 2024 19:25:00 -0000 https://status.texthelp.com/incident/307627#90d4433dfdfffa323db0ba84a5be51804e7236f8d91361b06cb45b25df48ac73 Some users may be experiencing issues inside of Google Docs relating to the following features: - Text-to-Speech Highlighting - CheckIt We are working to address the problem and provide an update to Read&Write for Google Chrome to the Chrome Web Store. https://status.texthelp.com/incident/276977 Tue, 02 Jan 2024 19:22:00 -0000 https://status.texthelp.com/incident/276977#0a3be8962615e29625bcb2550196ff8d6c3bc4d9a0e70409d0f4534e95978c55 Some users may be experiencing issues inside of Google Docs relating to the following features: - Text-to-Speech Highlighting - CheckIt We are working to address the problem and provide an update to Read&Write for Google Chrome to the Chrome Web Store. https://status.texthelp.com/incident/297326 Thu, 07 Dec 2023 16:45:00 -0000 https://status.texthelp.com/incident/297326#0b63ae58f43c5585096e39eeab20cb7c7ab3f50a289068a22029b100e4e2f9f7 ** Update Fri, 8 December 2023 ** Issues with Grammarly/Read&Write should now be resolved. Please contact support@texthelp.com if issues persist ** Update ** Users with both Grammarly and Read&Write installed may be experiencing issues with Google Docs. Disabling the Grammarly extension will re-enable the functionality. --- An issue is currently affecting some users which is preventing Google Docs from opening documents when Read&Write is enabled. While we work on the update, temporarily disabling Read&Write should bypass the warning. https://status.texthelp.com/incident/284866 Thu, 09 Nov 2023 16:36:00 -0000 https://status.texthelp.com/incident/284866#52bb4d74d32ddbaade51189ce82ecadbadfe7b69b7568333a0452dc72d4a0b17 We are aware of an issue effecting some users opening PDF's from Google Drive. Our developers are investigating the issue and hope to have it resolved soon. https://status.texthelp.com/incident/284247 Wed, 08 Nov 2023 14:14:00 -0000 https://status.texthelp.com/incident/284247#dae70cbe36f780ba7079e753d16fc05159e6e1746368abad4853053c1b32ef4a We are aware of an issue effecting our Equatio Maths Forms Creator. This service is temporarily unavailable. We are currently investigating the issue and hope to restore full service soon. https://status.texthelp.com/incident/276977 Tue, 24 Oct 2023 10:14:00 -0000 https://status.texthelp.com/incident/276977#27e3d869ac9e0a150e9f7777e97555b8b20142c7b8ccd9ec0abb027a2d62e299 Some users may be experiencing issues inside of Google Docs relating to the following features: - Text-to-Speech Highlighting - CheckIt We are working to address the problem and provide an update to Read&Write for Google Chrome to the Chrome Web Store.