Previous incidents

August 2024
Aug 30, 2024
1 incident

Texthelp extensions causing slowness in Google Docs

Resolved Aug 30 at 10:23am BST

A recent update to Google Docs has caused Google Docs to become slow or unresponsive when a Texthelp extension is enabled. Disabling the extension and refreshing the page will restore Google Docs to a working state. We have identified the issue and are working on a fix.

July 2024
Jul 23, 2024
1 incident

My.texthelp.com is currently down

Resolved Jul 23 at 09:18am BST

Our online site- my.texthelp.com and the Deployment Wizard are currently down. We are working on getting these working again as soon as we can.

June 2024
Jun 03, 2024
1 incident

Google Chrome - Google Docs Highlighting

Resolved Jun 03 at 01:36pm BST

Some users may be experiencing issues inside of Google Docs relating to the following features:

  • Text-to-Speech Highlighting
  • CheckIt

We are working to address the problem and provide an update to support the latest version of Google Docs.