Previous incidents

September 2024
Sep 25, 2024
1 incident

A Hotfix is live resolving an issue caused by a Google Docs update

Resolved Sep 25 at 02:35pm BST

Users can uninstall and reinstall the Read&Write for Google Chrome extension, or if the extension is managed Admins should re-force install the Read&Write for Google Chrome extension to force the update to populate.

The latest version number is v2.1.355
August 2024
Aug 30, 2024
1 incident

Texthelp extensions causing slowness in Google Docs

Resolved Aug 30 at 10:23am BST

A recent update to Google Docs has caused Google Docs to become slow or unresponsive when a Texthelp extension is enabled. Disabling the extension and refreshing the page will restore Google Docs to a working state. We have identified the issue and are working on a fix.
July 2024
Jul 23, 2024
1 incident

My.texthelp.com is currently down

Resolved Jul 23 at 09:18am BST

Our online site- my.texthelp.com and the Deployment Wizard are currently down. We are working on getting these working again as soon as we can.