Previous incidents

We have identified the root cause of the issue and an update has been released.

Some users may be experiencing issues inside of Google Docs relating to the following features:

• Text-to-Speech Highlighting
• CheckIt

We are working to address the problem and provide an update to Read&Write for Google Chrome to the Chrome Web Store.

** Update Fri, 8 December 2023 **
Issues with Grammarly/Read&Write should now be resolved. Please contact support@texthelp.com if issues persist

** Update **
Users with both Grammarly and Read&Write installed may be experiencing issues with Google Docs. Disabling the Grammarly extension will re-enable the functionality.

An issue is currently affecting some users which is preventing Google Docs from opening documents when Read&Write is enabled.
While we work on the update, temp...

We are aware of an issue affecting some customers with Snap&Read and Co:Writer. Chrome is disabling some extensions. We are working on an update to this.

In the meantime there is a workaround provided by Google to allow V2 extensions to load. Please visit our support article for instructions on how to do this: https://support.texthelp.com/help/orbitnote-extension-not-working-in-chrome-manifest-v3

We are aware of an issue effecting our Equatio Maths Forms Creator. This service is temporarily unavailable. We are currently investigating the issue and hope to restore full service soon.